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IMPORTANT:

I left BLUEHOST because after a year or more trying, I was not able to actually create and implement a simple, five-page store front. The problem was a lack of support. To obtain support, I had to devote a substantial amount of time just proving I owned my web site. Once I got to chat with a support person, I found they were incapable of helping me through to the next inevitable challenge. I finally just gave up. My fear is that providers like BLUEHOST make their money by preventing clients from publishing web sites and subsequently not having to provide computer and network time supporting those web sites.

After building the first three pages of our web site on SQUARESPACE, I have now spent a couple of months failing to get through a three-step process “verifying my identify.” Support has consisted of someone emailing me a link back to the first step of the process I could not complete and telling me to just keep trying. That is not support.

Now I am not the computer nerd for whom providers like BLUEHOST and SQUARESPACE probably create web applications. I admit that. But please keep in mind that their advertising is not limited to tech magazines, it is also out there where it can be seen by people like me who believe their message that they can help regular people with products to sell make sales on a great website.

It is 9/30/25 and I will start searching for web site provider number three. Hey. Third time’s the charm. Right? If you have a recommendation for a web site, email me at paulg@warmingsun.com. The only requirement is that you can’t be a computer nerd and you must have been successful launching a retail web site.

Paul Garneau